Clear rules for a human marketplace.
Match & Muscle is in a private DMV pilot. These policies explain what the service does, how information is handled, and what customers and providers can expect before an appointment is confirmed.
Launch item still open: the operator’s legal entity, registered address, governing law, dispute terms, insurance requirements, and final commercial terms must be completed with qualified counsel before public launch.
What applies to you
| If you are… | Read these first |
|---|---|
| A customer | Customer Terms, Privacy Policy, and Cancellation & Safety. |
| A provider | Provider Pilot Agreement, Privacy Policy, and Cancellation & Safety. |
| Seeking help | Use the request form for privacy, accessibility, or safety matters. |
Important pilot boundaries
- A request is not a booked appointment. A therapist must accept a time and the customer must confirm.
- Match & Muscle is a matching and communications service, not a massage provider or healthcare provider.
- “Official source checked” means Match & Muscle checked a government or other authoritative credential source on the displayed date. It is not an endorsement or guarantee.
- A provider’s own website statement is never treated as official verification.
- The pilot is for adults 18 and older.